TERMS & CONDITIONS

Our Service


HotelsHippo.com is an online booking agent, revolutionizing the hotel industry with a unique platform. We promote Sri Lanka as a tourist destination along with your properties around the globe for free.

We work excellent as a travel search engine to get our users the information they need so they can plan travel the way they want.

HotelsHippo.com acts solely as an intermediary between the guest and the Property owner, transmitting the details of the guest’s reservation to the Property owner and sending the guest a verification email for and on behalf of the Property owner. Hotelshippo.com does not sell, rent out, or offer any tour product or service.

When providing our services, it is completely free of charge and does not contain any hidden charges.

We only disclose the information that is provided by the Proprietor. The Proprietor will be provided with access to an extranet, in which the Proprietor is fully responsible to update the availability of accommodation, rate plans, and any other detail that can be seen on our platform.

Despite providing the relevant data through our service, we are unable to ensure the accuracy of the information provided by the Proprietor, nor will we be held accountable for any errors (such as typographical errors), any interruptions (such as temporary breakdowns, repairs or upgrades) to our Platform.

Each and every Proprietor is responsible at any given time for the accuracy and legitimacy of the given information (which includes rates, and availability) on our Platform.

At any given time, our Platform does not account for nor should be considered as a recommendation of the service level, quality, ratings, or facilities and amenities of the property.

Introduction to Terms and Conditions


This website is owned and operated by HotelsHippo.com (we, us, our).

Your access to and use of the Services are conditioned on your acceptance of and in compliance with these Terms and Conditions. These Terms apply to the users, who access or use the Service. By accessing or using the service you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.

Definitions


"Hotelshippo.com", "company", "us", "we" or "our" means HOTELS HIPPO.COM (PVT) LTD

"You" is a person or entity that is registered with HotelsHippo.com to use the service.

"Property Owner" or "Proprietor" refers to the provider of accommodation available for Reservation on the platform.

The use of this website is subject to the following terms of use:


The content of the pages of this website is for your general information and use only. The website content is subject to change at our sole discretion without notice to you, and may not be up to date or accurate at the time you access it.

Neither we nor any third parties [our service providers] provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We provide no guarantee that access to the website will be available or that the website is free from viruses or anything else which may damage any computer which accesses the website or any data on such a computer. We may from time to time restrict access to any part or whole of the website and its discretion. By using this website, you agree to do so at your sole risk.

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

This website may also include links to third-party websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website are subject to the Laws of Sri Lanka.

Intellectual Property


The materials displayed on this website, including without limitation all editorial materials, information, photographs, illustrations, artwork and other graphic materials, and names, logos, and trademarks, are solely our property and may be protected, at our sole discretion, by copyright, trademark, and other intellectual property laws. Any such content may be displayed and printed solely for your personal, noncommercial use, provided that any copyright notice on such a display or page is not removed. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate any such material to any third party without our express prior written consent. Save for the above, and unless expressly granted, we do not grant any license or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into this website or in the user interface of this website.

Interference with Website


You must not attempt to change, add to, remove, collect data, deface, hack or otherwise interfere with the website (app) or the website content. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of any computer virus or other malicious software.

Breaches of These Terms and Conditions


Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

If you are in breach of the Terms, you hereby indemnify us against any loss, damages, costs, liabilities, and expenses (including but not limited to legal expenses) suffered by us as a consequence of any potential or actual breach by you.

Security


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

If you believe that any information we are holding on to you is incorrect or incomplete, please call or email us as soon as possible. We will promptly correct any information found to be incorrect.

Payment


HotelsHippo.com (Pvt) Ltd offers three major payment options, which the property, hotel, hotel owner, or any other relevant service provider may choose at their discretion. HotelsHippo.com commission fee is calculated for the total price before any taxes where applicable.

  1. Hippo Collection (recommended)
  2. Hippo Advance
  3. Pay at Property

OPTION 1: HIPPO COLLECTION (RECOMMENDED)

Flexible Cancellation policy

All refunds are subject to 45 days.

If the check-in date is below 48 Hours from the reservation date, if non-refundable, the payment will be paid on the 4th day from the guest's check-out date.

OPTION 2: HIPPO ADVANCE

OPTION 3: PAY AT PROPERTY

Disclaimer


  • Any payment done through a third-party channel will be not guaranteed by HotelsHippo.com.
  • We are not responsible or liable for any wrong or misspelled email address or inaccurate phone number, credit card number, or payment.
  • HotelsHippo.com does not accept any liability for the consequences of any delayed arrival or any cancellation by the guest.
  • HotelsHippo.com cannot guarantee that any request or communication will be timely received, complied with, executed, or accepted by the guest.
  • HotelsHippo.com does not act as the merchant of record for any product or service made available on the Platform.
  • HotelsHippo.com disclaims all responsibility and liability for the content and the photos posted by the users and the service providers.
  • Any complaint against HotelsHippo.com or in respect of the service must be promptly submitted, [within 10 days]. Any complaint that is submitted after 10 days of the period, may be rejected.

  • Explore, relax, and create unforgettable memories with HotelsHippo.com, your one-stop gateway to smooth, exciting, and personalized travel adventures across the world’s hidden gem.
    Sri Lanka, a place like no other!